FAQ & Support Videos

FAQ

UPDATE!!!

We have added a ABSOLUTELY FREE camera software that works with Mac and Windows to our store. It is called Splitcam and it can fix any issue with the green screen being too small or showing edges! Download NOW!

Here is the support link on how to set up Splitcam: Splitcam Install Guide

How do you close a My Virtual Backdrop?

How to get started with a proper key and how to remove seeing the Green Screen Edges

How to select a Virtual Backdrop

How can I punch in on my camera so I do not see the edges or corners

UPDATE!!!

Here is the support link on how to set up Splitcam: Splitcam Install Guide

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For Windows computers, please use software of the camera that you are using.

For example, if you have an external Logitech camera, please download the Logitech Camera Settings app and zoom in on the camera.

Click Here for Logitech Mac/Windows Software

If you have an HP computer with a built in camera, here is a link to HP's MediaSmart Webcam Software: Download HP MediaSmart

If you have an Dell computer with a built in camera, here are isntructions on how to zoom in: Dell Camera Instructions

For any windows computer, you can also use Youcam: They have a free and paid version: Download Youcam for Windows

For Mac users, we here at My Virtual Backdrop love using the following software, iGlasses. This is a paid software but allows you to add filters, effects, and zoom in as much as you want in your FaceTime camera for your Mac.

Here is the Link to the software: iGlasses

The ultimate solution for mac and windows is ManyCam. This paid software works on all devices including mobile. They have a mobile app that lets you key as well: Download ManyCam Here

Where can I get more backdrops for free?

We recommend using this free stock website Unsplash.com