Contact - Shipping & Return Policy

 

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Our Shipping Policy

 

We have a 24-48 hour handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.

Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL. If a product has not arrived within 10 business days, immediately contact us as we also agree that this is too long of a timeframe for delivery. If you have any questions, email us at myvirtualbackdrop@gmail.com.

Our backdrops are shipped in the USA from PA and CA. Our lights and grip equipment are shipped from China.

Our virtual backdrops are usually shipped out in 24-48 Hours. Our cameras and LED lights take 10-20 business days for delivery.

 

Our Return Policy

If you still need to return a product we understand, here are the details:

  • You can return the backdrops up to 14 days from the date of purchase.
  • You are responsible for the return shipping fees.
  • A $3 processing fee will be deducted from the order
  • Please fill out the tracking form below for a guaranteed return. We need the tracking number to process the return.
  • Products must be in new and unused condition.
  • Products with a Custom Logo are not returnable.
  • All lights and accessories are non-refundable.
  • You will receive a full product refund, not including shipping. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receipt of the product.
  • Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at myvirtualbackdrop@gmail.com.
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Please ship returns to any of the closest fulfillment centers near you below as well as email us the tracking number to myvirtualbackdrop@gmail.com

Pennsylvania Fulfillment Center:

ShipBob, Inc. [ATTN: Returns]

4779 Hanoverville Road

Suite 200 Door 1

Bethlehem, PA, 18020

Phone: (844) 474-4726

Email: support@shipbob.com

 

California Fulfillment Center:

ShipBob, Inc. [ATTN: Returns]

28010 Eucalyptus Ave

Building #1 Door 1

Moreno Valley, CA, 92555

Phone: (844) 474-4726

Email: support@shipbob.com

 

 

 

 

If you can’t make your My Virtual Backdrop product work for you, be sure to check out the FAQ page.